Limited Warranty for E-Bikes
This warranty only applies to the original owner of a USA Outdoor Sports ("RO"), also referred in this limited warranty as rainER machines ("rm"), and/or Hashtag Dialing Codes, LLC d/b/a USA Outdoor Sports as ("R&R"). This warranty is limited to the replacement of defective parts at the sole discretion of RO. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will we will issue an entire replacement bike, in such case, the original bike has to be shipped to RO facility for inspection/repairs before we send a new bike out. We can make if repairs, a new bike will not always be sent. The warranty is of 2 years for the bike, 1 year for the battery. This warranty does not include accessories, consumables or normal wear, and tear parts. RO will not be liable and/or responsible for any damage, failure, or loss.
You must report shipping damage to RO at firstname.lastname@example.org within 5 days after shipment arrival. In no event shall rainER machines be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with its products. rainER machines may charge a minimum service fee, replacement part cost, for cases where the warranty policy may not apply. We limit all replacements to 1-time per item. All shipping for warranty must be pre-paid and insured by the customer. rainER machines cannot be liable for lost in-bound packages. Warranty void where prohibited. To see warranty details, visit www.rainER machines.com.
Every electric bike bought from rainER machines.com and authorized sales channels is covered under our manufacturer's limited lifetime warranty for the original owner against defects in material or workmanship, including individual components as follows:
- A) 2-Years Limited Warranty
rainER machines bicycle components including a controller, battery charger, frame, rims, stem, handlebar, headset, seat post, bottom bracket, crankset, and rear rack are warranted against manufacturer defects in materials and/or workmanship for 2 years or 1-time replacement from the date of original purchase, whichever comes first.
- B) 1-Year Limited Warranty
Motor, lithium-ion batteries and hydraulic brakes, front fork, bike computer, pedal assistant sensor, and shifting systems are warranted against manufacturing defects in materials and/or workmanship for 1 year or 1-time replacement from the date of original purchase, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, or another such misuse, normal wear, or water damage.
- C) No Warranty
Please note that gears and accessories are excluded in this warranty policy but included in our Return Policy.
How to Apply for Warranty
Contact rainER machines at customer@rainER machines.com with the description of your problem and proof of purchase (i.e. order number, date of purchase, and purchase channel). For bikes purchased after March 2021, you will need to provide the rainER machines Global Tag, a unique number of authenticity that you can find on the back of the bike’s frame. rainER machines will evaluate your case and contact you to guide you through the process to resolve your problem.
What Will We Do?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by rainER machines Team.
What Will We Not Do?
rainER machines will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. rainER machines will not cover any damage that may occur during shipping if the owner uses its own shipping service. For more information, please check our Return Policy. We will not offer any warranty service to the owners who did not purchase from rainER machines.com or authorized dealers.
All claims to this warranty must be made through rainER machines. Proof of purchase will be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through rainER machines within one year of initial purchase. Warranty claims may be submitted to customer@rainER machines.com.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Shipping damage claims are extremely time-sensitive. We will not accept shipping damage claims later than 15 days from receiving of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 15 days of delivery to rainER machines customer service at customer@rainER machines.com.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount isissued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
we accept most cryptocurrencies. For official conversion rate, please check with customer service before making an online purchase.
Last updated: August 2, 2021
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