We are based in US, we only accept US Dollar for payment.
However, we do accept most cryptocurrencies as well. Please check with customer service for the official conversion rate to dollars before purchasing a bike online.
We accept all credit and debit cards, Amazon Pay, Google Pay, PayPal, and several other forms of payment. We also offer installment payment and financing services.
Pre-Orders and Pre-Orders Cancellations
For all pre-orders (Any pre-order products will show as arriving), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
All pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price.
Before and After Shipping Cancellations
If you place the order by mistake or change your mind to cancel the order, please Contact Us for confirmation within 24 hours for any order cancellation.
Purchased & Packing but not shipped (order value over $500): $50 fixed cancellation fee.
Purchased & Packing but not shipped (order value less than $500): Up to $20 cancellation fee.
Purchased & Shipped (order value over $500): customer pays to ship both ways (we withhold original shipping cost from refund) + $100 restocking fee.
Purchased & Shipped (order value less than $500): customer pays to ship both ways (we withhold original shipping cost from refund) + Up to $50 restocking fee.
Special Offers, Codes, and Promotions
We reserve the right to put limitations on the combining, stacking, and use of all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. R & R Sports reserves the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at the time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.
If we approve you for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before we officially posted your refund. Next, contact your bank. There is often some processing time before we post a refund. If you’ve done all of this, and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There are no returns for items on sale. All sale items are fina, with no refunds, exchanges, or credits of any kind. If sale items are returned, without authorization from our customer service, they will be returned to the customer immediately, and we will notify the customer. Restocking fees may apply to unauthorized returns.
Unfortunately, special orders are not returnable. We make specifically each special order for each customer and is a final sale, with no refunds, exchanges, or credits of any kind. If you return a special orders without express permission from our customer service, it will be returned to the customer immediately and we will notify the customer. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in-stock and special order items.
Import Duty and Tax
In most cases, you will receive items or orders at your last payment paid to us. It is the customer's responsibility to pay the import and customs duties and fees that are incurred because of the international shipment; the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the e-bikes and other equipment.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, we will pause the warranty until the chargeback is resolved.
Orders Flagged as Fraud
If our system flags your order as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that mistake made a refund, please email us at email@example.com.
We accept most cryptocurrencies. For official conversion rate, please check with customer service before making an online purchase. If your credit card payment is not successfully processed, you must make payment forthwith, please visit our FAQs page for more information.
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